Refund policy
Refund Policy
The 20-Case Pack is a one-time digital purchase. It does not renew automatically. This policy explains unused-credit refunds, duplicate charges, and technical failures.
Refund eligibility
You may request a refund within 7 days of purchase if no more than two of the 20 case analyses have been used. Duplicate charges, an access key that cannot be delivered or activated, and a material service failure are also eligible for review. Mandatory consumer rights still apply where required by law.
Used credits and repeat purchases
There are no renewal charges. A later purchase is a separate order that adds another 20 analyses. Purchases with more than two analyses already used are generally not refundable, except where required by law or where a duplicate or material billing error occurred.
Failed analyses
If the AI provider fails after a paid analysis is debited, the service is designed to return that case credit automatically. A returned case credit is not a cash refund.
How to request a refund
Use the support form with the email used at checkout and the Dodo order or payment reference. Do not send card details. Approved refunds are processed by Dodo Payments, the merchant of record, and may take several business days to appear.